💳 Refund Policy

Effective Date: April 2, 2025

Company: Sorya Heng

Website: bosdoom.com

Mobile App: Bosdoom

1. Overview

At Bosdoom, we aim to provide a safe and reliable marketplace for both buyers and sellers. We understand that sometimes things may not go as planned, so we offer a clear Refund Policy to protect our customers while ensuring fairness to sellers.

2. Eligibility for Refunds

Refunds may be requested if:

1. You received a damaged or defective product.
2. The item you received is significantly different from its description.
3. The product never arrived or was lost in transit.
4. You canceled your order before it was shipped.

3. Non-Refundable Situations

Refunds will not be issued if:

1. The product matches the description and is not defective, but you changed your mind.
2. The item was damaged due to improper use or handling after delivery.
3. The return request is made after the refund period (see Section 4).
4. Digital goods, downloadable content, or services already delivered.

4. Refund Request Timeline

1. Buyers must request a refund within 14 days of receiving the product.
2. If an item has not arrived, the request must be made within 30 days of the purchase date.

5. Process for Refunds

1. Contact us at support@bosdoom.com with your order details.
2. Provide photos or evidence of the issue (if applicable).
3. Our support team will review your request.
4. If approved, refunds will be issued to your original payment method within 7–10 business days.

6. Return of Products

1. Some refunds may require returning the product to the seller.
2. Return shipping costs may be the buyer’s responsibility unless the item is defective or the seller sent the wrong product.

7. Seller Responsibilities

1. Sellers on Bosdoom are required to honor this Refund Policy.
2. Repeated violations by sellers may result in account suspension or removal from the marketplace.

8. Contact Us

If you have any questions or need help with a refund, please contact us:

1. 📧 Email: support@bosdoom.com
2. 🌐 Website: https://bosdoom.com
3. 📱 Mobile App: Bosdoom
4. 📍 Address: 4283 Express Ln Ste 6336618, Sarasota, FL, 34249 US
5. ☎️ Phone: +1 504-320-2849